RETURNS

Free returns are included on all U.S. orders of $100 and over before tax 

  1. For U.S. orders over $100, email support@maticnyc.com
  2. Fill out the Return Form completely.
  3. Use your original maticnyc.com shipping box, or any plain, unmarked cardboard box to ship your return.
  4. Attach your new return label to the shipping box.
  5. Place a completed Return Form in the shipping box.

For returns on U.S. orders under $100

  • Please be sure to ship your item by insured, traceable mail. This service is offered by FedEx, UPS, USPS and other carriers.
  • You will be responsible for shipment costs. Please be sure to ship your item prepaid (no CODs allowed).
  • We highly recommend you insure your parcel and adequately protect it during shipment. MATIC is not responsible for products lost or damaged during shipment.

 

In order to receive a full refund on items returned, the items(s) have to be returned (i) within 30 days from date of purchase; (ii) in the original packaging; (iii) in new/unused condition.

If you are unable to comply fully with the return policy, unfortunately you may not be entitled to a full refund or any refund.

  • Price adjustments on previous purchases are not permitted.
  • Gift cards cannot be redeemed for cash or returned.
  • Returns can only be accepted on purchases from www.maticnyc.com.