Free returns are included on all U.S. orders of $100 and over before tax
- For U.S. orders over $100, email firstname.lastname@example.org
- Fill out the Return Form completely.
- Use your original maticnyc.com shipping box, or any plain, unmarked cardboard box to ship your return.
- Attach your new return label to the shipping box.
- Place a completed Return Form in the shipping box.
For returns on U.S. orders under $100
- Please be sure to ship your item by insured, traceable mail. This service is offered by FedEx, UPS, USPS and other carriers.
- You will be responsible for shipment costs. Please be sure to ship your item prepaid (no CODs allowed).
- We highly recommend you insure your parcel and adequately protect it during shipment. MATIC is not responsible for products lost or damaged during shipment.
In order to receive a full refund on items returned, the items(s) have to be returned (i) within 30 days from date of purchase; (ii) in the original packaging; (iii) in new/unused condition.
If you are unable to comply fully with the return policy, unfortunately you may not be entitled to a full refund or any refund.
- Price adjustments on previous purchases are not permitted.
- Gift cards cannot be redeemed for cash or returned.
- Returns can only be accepted on purchases from www.maticnyc.com.